Shipping and returns
Delivery Policy
Products ordered from dmslegendsmodels.com are delivered to the address you provided during the ordering process. You are responsible for verifying the completeness and accuracy of the information provided when placing your order, particularly regarding the delivery address. DMSLegend's cannot be held liable for any failure to deliver the product resulting from an imprecise or incorrect address. In such a case, any costs incurred for reshipping the order will be at your expense.
Regarding postal delivery, if the user is not present at the delivery address specified in their order on the day of delivery, a delivery attempt notice will be left in their mailbox. It is the user's responsibility to collect the parcel or tracked letter from the postal service, in accordance with the terms stated on the notice. If the parcel or tracked letter is not collected by the user from the postal service within the allotted timeframe, or if delivery proves impossible (e.g., refusal, imprecise address), the shipment will be returned to DMSLegend's. In such an event, the user may choose either to cancel the order and receive a refund of the order amount (excluding shipping and other fees) or to have the product(s) re-shipped at their own expense.
For in-stock orders placed on dmslegendsmodels.com before 8:00 AM, Monday through Friday (excluding public holidays), shipment will take place either the same day or the following day, subject to payment validation (see sections 5 and 8 of the Terms and Conditions).
Products purchased on dmslegendsmodels.com are delivered to mainland France, Corsica, Monaco, Belgium, and Luxembourg. We also accept orders for delivery to other countries within or outside the EEC.
Such orders must be submitted via email and will be handled on a case-by-case basis. Please note that orders delivered outside France may be subject to taxes imposed upon the package's arrival at its destination. Any customs duties and taxes associated with the delivery of an item are payable by you and are your sole responsibility. It is your responsibility to check with local authorities regarding import regulations or the use of the products or services; under no circumstances shall we be held liable for non-compliance with the laws of the country where the product is delivered. DMSLegend's cannot be held liable for consequences resulting from delivery delays.
Packaging
All orders are packed in cartons suitable for shipping and handling. The contents are protected with air pillows, packing peanuts, or bubble wrap. Packages are sealed with adhesive tape. Shipments are thus well-protected to minimize risk during transit.
Shipping Costs
You can view shipping costs on each product page by clicking the "Add to cart" button. Shipping costs depend on the total weight of the order. Shipping costs are not simply additive; depending on the weight of the items, you may pay the same shipping fee for an order of one, two, or three items.
Shipping Times (Metropolitan France, Europe, and Worldwide)
Delivery times range from 2 days (Metropolitan France) to 15 days (outside Europe). Please allow an additional 3 to 15 business days for items not currently in stock.
Return and exchange policy
Return conditions
The item must be returned in perfect condition and in its original, undamaged packaging.
Any item that is damaged, incomplete or shows obvious signs of handling will not be refunded.
Return shipping costs are the responsibility of the customer, except in the case of a preparation error on the part of DMSLegend's or a defective product upon receipt.
Procedure to follow
Contact us by email at dmslegends@dmsprod.fr, indicating your order number and the reason for the return.
Wait for our confirmation before proceeding with the shipment.
Return the carefully packaged parcel to the address that will be provided to you.
Refund or exchange
Upon receipt and verification of the product, we will proceed with either a refund or an exchange, according to your choice.
The refund is issued to the payment method used when placing the order (card, PayPal, etc.).
Product received damaged or preparation error
Has your product arrived damaged or have we sent you a product that does not match your order? Contact us within 48 hours with a photo of the product in question.
Return shipping costs will be covered by DMSLegend's or you will receive a full refund, depending on your choice.
Your order is incomplete.
Contact us by email at dmslegends@dmsprod.fr , indicating your order number and a photo of your order upon delivery.
Please note that the photos published on our website are not contractual. Therefore, the appearance of the product, its color, or any other element that may differ between the product image on the website and the product received cannot be taken into account.